Etiquette’s just a fancy French word for good manners. So what do manners have to do with email? Email is just a way of delivering written words across the World Wide Web. Isn’t it? Well yes it is and no it isn’t (you knew I was going to say that). Sales people and call centre operators use email to communicate with clients and as you’ve probably heard, “you can’t not communicate”. Everything you do communicates a message. Email is no exception. Unfortunately the message is often communicated poorly.
As sales people communicate with their organisation’s prospects and clients it’s obviously important that the quality of their communication is high. It is also important that the quality of emails sent is audited frequently so that poor performance can be rectified before it has too detrimental an effect on the organisation’s image.
We offer a service to assess what is currently happening with email in your organisation and implement a "best practice" approach to the use of email and the internet.
Your problems may include any of these:
email overload
breaches of your corporate computer usage policy
misuse of email (eg jokes, silly pictures, games)
innapropriate use of the corporate internet connection (eg downloading music)
a "banter culture"
poor data storage and retrieval
There's no "one size fits all" approach to solving the email issues. So call to arrange a no obligation discussion. We'll listen to your problems and work with you to implement solutions.
