We provide trainers and develop training courses. Do you need a course developed? We can help. Pragmatix's experienced people can develop a course specifically for your organisation. You may have a new IT system and need to train people, or a new policy, or corporate initiative - we can provide a quote for face to face training or e-learning.
Our people have extensive experience undertaking needs analysis, tailoring courses and delivering them. Whether you are private or public sector, need a course about OHS, Strategic Planning, a new policy, any Microsoft Office applications, Pragmatix can allocate the best person for the job. We welcome the chance to discuss your needs and offer a solution.
We have experience developing soft skills courses and instructional courses. We can train your trainers or deliver the course for you right across Australia or via e-learning. You can safely leave the logistics to us!
We can also provide MCs, speakers, facilitators and trainers. Let us take the hassle out of sourcing your speakers for your next corporate event.
Web site strategy and implementation. As our name suggests, we are straight shooters who offer practical solutions to common challenges. We pride ourselves on our integrity. There will be no smoke and mirrors when we discuss your web marketing and communciations strategy. There are no rubbery figures, no sharks in this tank! We will help you get your web site working for you sing exceptional needs analysis and planning tools and best in field web software technology. Read about our FREE website review offer here or do our survey to assess your website yourself.
Desk Doctor productivity consultancies. The Desk Doctor can save your team from mediocre productivity. The Doctor will review current work practices and work with the team as a whole and the members individually to dramatically improve productivity and professionalism. This service can also include assistance with the effective use of Microsoft Outlook. Australia's only Outlook MVP can uncover a myriad of ways your team can utilise the hidden power of Outlook to it's capacity. This results in less frustration, improved work management and considerable savings in time and energy expenditure. For more information and this month's special offer click here.
MS Office tips and tricks from the world's best, Microsoft MVPs! When you need to know how to fix the formatting in your Word document, name the range in Excel, see 30 people's Calendars side by side in Outlook, manage tasks and projects or work out why something strange is happening on your screen, this site is the place to come. Links to key sources of expert information, articles from gurus and tips from our experts will keep you coming back for more.
In our shopping cart we will soon add utilities that make life easier. There are many excellent add-ins that streamline life for Outlook users and add extra useful functions.
Customer Service strategy review and development. We have experience writing Service Charters, auditing customer service against international standards and developing service teams' skills. Our people have guided many types of organisations to improved service including Local Government, Federal Government, retail, motor trades and industry associations. Read more here.
Email etiquette and policy. The bane of many organisations has stealthilly become email. Excessive amounts of it, poorly written, and too often poorly received. We can formulate an effective use of email policy and communicate it to your staff. Read more here.
If your requirement is not listed here, we welcome the chance to discuss your needs and either offer assistance ourselves or some suggested providers.
Do you need to analyse the quality of your customer service, implement improvments and achieve better outcomes?
We can provide a speaker for a short session, a trainer for a 1/2 to 3 day course or a consultant to work with your service management team to formulate and implement service delivery improvement plans.
We are very experienced in this field haveing undertaken projects like these:
service delivery process improvement
service charters and policy development
service standards development and review
telesales and script development
staff training and motivation
Pragmatix can provide a range of services to help you improve service. This is not a one size fits all situation so please feel free to contacts us to discuss your situation.