Sound Familiar?
Your team is working harder, but productivity isn't improving
Manual processes and disconnected systems mean your people are spending time on tasks that should be automated.
You've invested in technology that doesn't talk to each other
Data lives in silos. Your team wastes time moving information between systems. Nothing integrates properly.
Growth opportunities are slipping away because your systems can't keep up
You want to scale, but your technology infrastructure is holding you back. Adding more people isn't the answer.
You're spending on IT, but not getting strategic value
Technology feels like a cost center instead of a competitive advantage. You need strategic guidance, not just technical support.
You're not alone. We've helped solve these problems and more.
WHO we are.
/praɡˈmatɪx/
We bridge the gap between business strategy and technology execution by DOING the
Helping you create a pragmatic digital business.
We're a Brisbane-based consultancy that helps organisations align technology with business strategy — pragmatically.
Our team has led digital transformation programs worth over $300 million across healthcare, government, financial services, and not-for-profit sectors. We've architected enterprise systems, built integration platforms, developed national digital strategies, and rolled out solutions across hundreds of sites.
We've done the hard stuff — electronic health records, laboratory systems, clinical decision support, complex integrations — and we bring that rigour to every engagement, regardless of industry.
Not just consultants, we actively develop, integrate, implement and support digital solutions to meet your unique needs.
A pragmatic digital business thrives on a well-planned and cohesive alignment of people, processes (including data), and technology.
Skilled and motivated employees drive innovation, customer satisfaction, and overall business success.
Efficient processes ensure that operations run smoothly, and resources are utilised optimally. Data provides insights that inform decision-making, helping businesses to adapt and stay ahead of the competition.
Technology is the enabler that brings everything together.
WHAT we do.
We partner with our clients to co-create rapid value, blending our pragmatic approach with innovative problem-solving. All our services are delivered using our proprietary Pragmatix Digital Transformation Framework — a structured, standards-based approach to digital governance and transformation.
Digital Health Check
A comprehensive digital review service designed to assess your people, processes, and technology. We identify the "hotspots" undermining your business success and deliver an actionable roadmap to leverage digital to your competitive advantage. Read more
CIO/CTOaaS
A strategic advisory and planning service designed to ensure alignment between your business goals and the use of technology to achieve those goals effectively and efficiently. Get access to a chief technology officer on-demand. Read more
Business Design
We model WHAT your business does to deliver value and HOW your people and systems interact to achieve strategic business outcomes. We use a suite of business models and overlayed heatmaps to prioritise a forward work plan for digital transformation projects. Read more
Technology Design
Our technology design service will propose a fit-for-purpose, fully-integrated
technology solution aligned to your specific business requirements, leveraging the models produced
during business design.
Technology Procurement
We help you make informed decisions to choose the right hardware, software and IT services for your business. Having experienced failed technology procurement programs in large private and government organisations we know what works and what doesn’t.
Integration, Software & AI Development
We adopt a "re-use before you buy, buy before you build" approach. When custom work is needed, we deliver — application integration, custom software, and AI-powered solutions. We've built health integration engines, clinical decision support tools, and AI advisory platforms. Read more
We recognise that Rome was not built in a day and adopt a "Game of Inches" approach to realising a target-state technology design for your business.
HOW we do it.
Our method is simple, our experience is what sets us apart.
Plan
Our Digital Health Check and CIO/CTOaaS aim to baseline your current state, identify any risks and issues, and create a technology strategy that is tailor-made for your business.
Design
Our Business and Technology Design Services aim to solve a business problem (or identify a new opportunity) through the creation of a business-technology blueprint that is 100% aligned to your business model and workflow.
Source
Our Technology Procurement Service aims to keep vendors honest and ensure that any hardware or software assets that you invest in are 100% aligned to the business-technology blueprint created during the Design Phase.
Implement
Our project management capability will ensure that commercial-of-the-shelf (COTS) solutions are implemented on time and within budget. Our Integration and Custom Development services will get your software talking to each other and plug any functionality gaps.
Review
A post-implementation review will determine what worked well and where improvements can be made for delivery of the next inch/iteration. Expected benefits are measured as part of a formal benefits realisation process.
Repeat
We do it again. And again. Inch by inch, iteration by iteration in alignment with your evolving technology strategy. This is how you keep ahead of your competition.
WHY choose us?
With deep experience and a pragmatic approach, we ensure every job is done right — delivering exceptional results every time.
Experienced
Our principal consultant has over 25 years' experience leading enterprise architecture and digital transformation — including a $260M electronic health record program, a $60M statewide laboratory system, and national digital health strategies. We've worked across acute care, primary health, aged care, community services, insurance, superannuation, and government.
Pragmatic
We don't over-engineer. We focus on what actually works — aligning people, process, and technology to solve real business problems. We've seen what happens when projects go wrong, and we know how to keep them on track.
Hands-on
We don't just advise — we deliver. From strategy through to implementation and support, we roll up our sleeves and get it done. We've been architects, developers, CTOs, and project leads. We understand what it takes to ship.
Our Team
Meet our consultants: Shaun, Clare, and Jacob. Leveraging their extensive experience and trusted professional network, they deliver integrated solutions tailored to your business needs.
Shaun Crouch
Founder & Principal Consultant
Clare Crouch
Consultant - Business Design
Jacob Lovell
Consultant - Integration & Custom DevelopmentWe help businesses become pragmatic digital enterprises — aligning people, process, and technology to deliver real results. No fluff, no over-engineering, just practical solutions that work.
CONNECT with us.
Geography is no barrier for us. With a physical presence in Brisbane, we leverage technology to deliver our services to clients across Australia. Our team is highly responsive, ensuring prompt and effective communication no matter where you are.